REFUNDS ON RETURNS AND EXCHANGES POLICY

Here at Andavi Swim, we want you to have the right fit and be in love with your new swim pieces. We offer refunds on returns and also exchanges within 30 days from the date of purchase. Please see below for our refund on return and exchange terms: 

• All items returned for a refund or an exchange must be returned in the original condition with tags attached (unless deemed faulty) and hygiene stickers in place. 
• Please ensure all returned clothing items are free from marks, stains and rips as they will not be accepted for refund or exchange if received damaged or the hygiene sticker has been removed.
• In the interests of hygiene, please ensure that swimwear is tried on over your own underwear. Due to hygiene reasons, we cannot accept a return or exchange that has been worn.
• It is the customers responsibility to cover the cost of shipping for the return or exchange. 
• We do not accept COD (cash on delivery) deliveries.
• It may occur that some exchange requests may not be processed if your requested item is out of stock, in this instance a refund or store credit will be processed instead.

SALE ITEMS - REFUND POLICY

Sale Periods - Any items you purchase during a sale period including but not limited to Black Friday Sale, Cyber Monday Sale, Boxing Day Sale, End of Financial Year Sale are not eligible for a refund (unless deemed faulty).

We will accept an exchange for a different size (if available), however we will not issue a refund.  An exchange shipping fee will need to be paid in order to exchange - these costs are solely your responsibility. If your size is not in stock for an exchange, we will issue you with a store credit which is valid for 12 months from the date of issue.

Final Sale Items - we will not offer a return or exchange on any item marked 'Final Sale' (unless deemed faulty). Please read the product description, fit guide or use our 'What's My Size' predictor on each product page.

We also recommend you check your size prior to purchasing by contacting us through our 'Live Chat' feature on our website or email us at info@andaviswim.com. Each product has a size and fit guide in each product description to assist you, as well as fit guides relating to our rash guards in our size guide chart. Please ensure you read this additional information before completing your purchase. 

If you do not agree to our sale terms above, please do not purchase during a sale period or items marked **final sale**. Purchasing during a sale period or final sale items deems you as accepting these terms and conditions. 

HOW TO START YOUR ONLINE REFUND ON RETURN OR EXCHANGE

We offer returns via our returns partner, Refundid. 

Follow these simple steps:

• All refunds on returns and/or exchange items must satisfy our return and exchange policy above. Returns are not available for items marked **Final Sale**.
• Enter your details below to get started:
• You will have the option once in the Refundid portal to choose an instant refund OR instant exchange OR a standard refund
• You can then pay and print for your return label with Australia Post:

NOTE: Orders placed during Black Friday Sale Period are not eligible for a refund, ONLY a return for an exchange for a difference size in the same style, if that size is out of stock a store credit will be issued. Please email us at info@andaviswim.com if you have further questions. 

What you can return for using Refundid

• Instant refunds & instant exchanges with Refundid. With Refundid your refund will reach your bank account in seconds. Available in Australia Only - subject to Refundids Terms and Conditions upon customer creating account with Refundid.
• Standard Refund. Receive a standard refund for your returned items.

Want to lodge a return manually? Email us at info@andaviswim.com requesting a return.

Refunds

International Customers

Please note that if you return a product on which duty and tax has been paid, Andavi Swim is unable to refund such duty or taxes.

Except for where your items are deemed faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Andavi Swim.

Exchanges are not available for international customers. We can only issue a full refund on returns (subject to the item meeting our return and exchange policy above, unless faulty). If the item is deemed faulty, please follow the steps in our faulty item policy below.

Faulty Items

If you have a faulty item that you would like refunded, repaired or replaced, please email us at info@andaviswim.com so we can assist you directly with the faulty item return process. Please note, we cannot accept faulty item returns for reasons such as change of mind, you do not like the purchase, you have misused the item in any way that has caused the problem, you knew of or were made aware of the fault/s before you bought the item.

If we accept the item is faulty, we will reimburse the cost of return postage in addition to your refund.  

Changing or cancelling your order

Please email us at info@andaviswim.com if you have made a mistake with your order (e.g. the wrong size, colour, quantity). We cannot guarantee any changes can be made before your order is dispatched, but we will try and assist to resolve any problems in a timely manner. 

To ensure there are no problems with your order, please ensure you check all details such as your address, order details and sizes in your cart before completing your order. 

Processing your order

All orders will be processed within 24 to 48 hours (except peak trading times and retail sale offerings, holiday periods etc). All orders placed on a day that is not a business day will be processed the following business day. 

Please contact us by emailing info@andaviswim.com  if you do not receive an order confirmation email after you have placed your order. Once your order is shipped you will receive another email notifying you of the shipping details.