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CAN I RETURN OR EXCHANGE AN ITEM

Yes. We offer returns and exchanges within 30 days from the date of purchase subject to the following:
  • All items returned for refund or exchange must be returned in the original condition with tags attached (unless deemed faulty) and hygiene stickers in place.
  • Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless deemed faulty).
  • In the interests of hygiene, please ensure that swimwear is tried on over your own underwear. Due to hygiene reasons, we cannot accept a return or exchange that has been worn.
  • It is the customers responsibility to cover the cost of shipping for the return or exchange. We would love to cover this cost, but as we are a new small business, we can’t yet cover the cost of returns and exchanges (unless faulty). But don’t worry, you will be the first to know when we can offer you free returns.
  • It may occur that some exchange requests may not be processed if your requested item is out of stock, in this instance a refund or store credit will be processed instead.

You can see our full return and exchanges policy here

HOW DO I LODGE A RETURN

Follow these simple steps:
  • Reply to your order confirmation email requesting a return (or email us with your order number directly at info@andaviswim.com).
  • Post your return to Andavi Swim PO Box 139, Elanora QLD 4221
  • Return shipping and any duties are the responsibility of the customer.
  • The item must meet our returns and exchanges policy and be accepted by us to be eligible for a return, exchange or refund.

WHEN WILL I RECEIVE MY REFUND

Once your return is received and inspected by us, if accepted your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 3-5 business days to appear on your bank statement due to varying processing times between different financial providers.

CAN I EXCHANGE AN ITEM

An exchange option is only available for the same style, in a different colour or size (unless faulty) and must meet the terms of our returns and exchanges policy.

If we do not stock the same style item in a different colour or size, we will issue a refund and you must then submit a new order through our website.

For international customers, please see our full policy here
 
WHAT ARE YOUR SHIPPING COSTS
 
Australian Domestic Shipping
  • Free standard shipping on all orders over $100.00
  • $9.95 for standard shipping on all orders under $100.00
  • $12.95 for Express shipping on all orders
International Shipping to New Zealand (only)
  • Free Standard International Shipping on all orders over $250
  • all other orders shipping will be calculated at checkout. Shipping is calculated on area/region as per weight and size of parcel according to Australia Post International postage pricing zones for NZ.

International Shipping Standard Post (Rest of the world)

For all orders shipping will be calculated at checkout. Shipping is calculated on area/region as per weight and size of parcel according to Australia Post International postage pricing zones.
Please refer to our full shipping policy here
 

WHEN WILL MY ORDER BE DISPATCHED

All orders placed before 9:00am AEST will be sent the same business day, (except peak trading times and retail sale offerings, holiday periods etc). All orders placed on a day that is not a business day (e.g. Saturday, Sunday or Public Holiday) will be processed the following business day. 
Please contact us by emailing info@andaviswim.com  if you do not receive an order confirmation email after you have placed your order. Once your order is shipped you will receive another email notifying you of the shipping details. 
 
PAYMENT METHODS
 

We offer an express checkout option with Paypal, Shop Pay and Google Pay making it even faster and easier to checkout on our website. If you don’t want to express checkout, our normal checkout process is still very similar and quick and simple to navigate.

Here is a list of our accepted payment options:-

Afterpay
Paypal
Visa and Mastercard
Apple Pay
Google Pay
Shop Pay
Amex