FAQ'S
CAN I RETURN OR EXCHANGE AN ITEM
- All items returned for refund or exchange must be returned in the original condition with tags attached (unless deemed faulty) and hygiene stickers in place.
- Please ensure all returned clothing items are free from marks, stains and rips as they will not be accepted for return if received damaged (unless deemed faulty).
- In the interests of hygiene, please ensure that swimwear is tried on over your own underwear. Due to hygiene reasons, we cannot accept a return or exchange that has been worn or hygiene sticker removed.
- It is the customers responsibility to cover the cost of shipping for the return or exchange. We would love to cover this cost, but as we are a new small business, we can’t yet cover the cost of returns and exchanges (unless faulty). But don’t worry, you will be the first to know when we can offer you free returns.
- It may occur that some exchange requests may not be processed if your requested item is out of stock, in this instance a refund or store credit will be processed instead.
You can see our full return and exchanges policy here
SALE ITEMS - REFUND POLICY
Any items you purchase that are marked final sale or during a sale period (e.g. Black Friday Sale, Cyber Monday Sale, Boxing Day Sale, End of Financial Year Sale) are not eligible for a refund.
We will exchange for a different size (if available), however a refund will not be issued. An exchange shipping fee will need to be paid in order to exchange - these costs are solely your responsibility. If your required size is not available for an exchange then we will issue you with a store credit note.
We recommend you check your size prior to purchasing by contacting us through our 'Chat' feature on our website or email us at info@andaviswim.com. Each product has a size and fit guide in each product description to assist you, as well as fit guides relating to our rash guards in our size guide chart. Please ensure you read this additional information before completing your purchase.
If you do not agree to our sale terms above, please do not purchase during a sale period or items marked final sale. Purchasing during a sale period or final sale items deems you as accepting these terms and conditions.
HOW DO I LODGE A RETURN
- Reply to your order confirmation email requesting a return (or email us with your order number directly at info@andaviswim.com).
- Return shipping and any duties are the responsibility of the customer.
- The item must meet our returns and exchanges policy and be accepted by us to be eligible for a return, exchange or refund.
WHEN WILL I RECEIVE MY REFUND
Once your return is received and inspected by us, if accepted your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 5 business days to appear on your bank statement due to varying processing times between different financial providers.
CAN I EXCHANGE AN ITEM
An exchange option is only available for the same style, in a different colour or size (unless faulty) and must meet the terms of our returns and exchanges policy.
If we do not stock the same style item in a different colour or size, we will issue a refund and you must then submit a new order through our website.
Australian Domestic Shipping
- $4.95 standard shipping Australia wide
- $13.95 for express shipping on all orders
International Shipping to New Zealand (only)
- FREE standard International shipping on all orders over $250.00
- $4.95 NZD for standard shipping on all orders under $250.00
- $17.00 NZD for express shipping
International Shipping to the United States
- $5.95 USD for standard shipping
- $12.95 USD for express shipping
International Shipping Standard Post (Rest of the world)
WHEN WILL MY ORDER BE DISPATCHED
We offer an express checkout option with Paypal, Shop Pay and Google Pay making it even faster and easier to checkout on our website. If you don’t want to express checkout, our normal checkout process is still very similar and quick and simple to navigate.
Here is a list of our accepted payment options:-